Delivery, Returns & Exchanges

Delivery

We only make deliveries in the specified areas of Hong Kong from Monday to Friday except on the public holidays of the Lunar New Year and when typhoon warning signal No. 8 or above or black rainstorm warning is in force. We currently do not make deliveries to remote areas and outer islands, and buildings without elevator facility. We reserve the right to decline delivery at our sole discretion. You agree and accept that you will collect your ordered merchandise from our logistics centre and under no circumstances will we accept cancellation of order or refund.

We will deliver the merchandise ordered by you to the address you give us for delivery at the time you make your order through our staff. You agree to present your photo identification upon request when you acknowledge receipt of the merchandise. The merchandise shall be, and shall be deemed to be, delivered and accepted by you when the merchandise are delivered to the address you give us for delivery. You agree and accept that we are entitled, at our option, to charge you additional costs or cancel your order without any refund or compensation to you in the event of your failure to accept delivery for whatever reasons.

Unless otherwise specified, we will use all reasonable commercial endeavors to make delivery within 7 days after your order is accepted. Subject to prior online arrangement, you may be offered to select from any one of the delivery timeslots available at the time you make your order.

We may deliver the merchandise in one or more instalments, and some of the merchandises may be delivered directly from suppliers. Any times and dates given for dispatch of merchandise, or the length of time that merchandise will take to be delivered, are only estimates. If we are unable to meet any stated dispatch or delivery dates or times we will inform you as to the progress of your order. You agree and accept that under no circumstances will we accept cancellation of order or refund. 

You will become the owner of the merchandise you have ordered when they have been delivered to you. Once merchandise has been delivered to you they will be held at your own risk and we will not be liable for the loss or damage.

Unless otherwise specified, please refer to our site (including our applications and software) for details of the delivery charges and free delivery threshold. We reserve the right to amend the free delivery threshold at any time and from time to time. 

Returns & Exhanges

Unless otherwise specified, no return or exchange of merchandise will be accepted. Please read the returns or exchanges policy as specified by the supplier carefully before you place an order.

Subject to the returns or exchanges policy of individual supplier, merchandise may be returned or exchanged within seven (7) days of receipt if the merchandise you ordered are faulty, defective or damaged (with no fault on your part), or the merchandise are not what you ordered, or the delivery is of an incorrect quantity, provided that:

1. the returns or exchanges policy applies;

2 the merchandise is unused and in the condition originally sold together with all parts and accessories which are provided with the merchandise including manuals, certificates, labels, tags, consumables, bags, and boxes;

3 the packaging of the merchandise must be in the condition in which it was delivered to you; and

You agree and accept that merchandise is acceptable for exchange subject to stocks availability.

Under no circumstances will we accept the return of any merchandise directly to us or be held liable for your damages for whatever reasons.