Privacy policy

GreenLeaf respects your concerns about privacy. This Privacy Policy describes the types of personal information we collect through our website and mobile applications (collectively, the “Services”), how we may use the information, with whom we may share the information, and the choices available regarding our use of the information. The Privacy Policy also describes the steps we take to protect personal information, how long we retain this information, and how individuals can contact us to learn about our privacy practices and exercise their rights.

In connection with your use of the Services, you may provide us with personal information in a variety of ways. The types of personal information we obtain include:

  • Contact information (such as name, email address, shipping address and instructions, postal code, phone number and personal identification card);
  • Login credentials (such as email address and password) to create an account on the Service;
  • Information contained in your public social media profile (in the event you decide to create an account on the Services using your social media account);
  • Information you choose to submit on your personalized public profile My Place, including URLs, usernames, photos, links to social media accounts, and information you choose to submit in the Page Description of My Place any other information;
  • User-generated content related to product reviews, messages, questions and answers;
  • Payment information, such as name, billing address, account number, and payment card details (including card number, expiration date, and security code). If any payments are processed by any other third party such as PayPal, those parties' privacy policies govern this information;
  • Bank account related to any corporate programs through which payments may be made to clients (such as incentive programs);
  • Order records, including information about products purchased or viewed on the Service;
  • Information you provide through contests, sweepstakes and surveys;
  • Social media information, such as social media handles, content and third-party features you use on our Services (such as applications, tools, payments provided by social media services such as Facebook, Google and Instagram) Services, widgets and plug-ins) or other information posted on social media pages (such as our social media pages or other pages accessible to us);
  • Other personal information contained in content you submit on the Service (such as through our "Contact Us" feature or other customer support tools); and
  • Country and language preferences based on mobile device settings and/or IP;
  • IP address, device, operating system and browser information that we detect.

You do not need to provide this information, but if you choose not to provide it, we may not be able to provide you with certain services and related features.

We will use the information we obtain through the Services as necessary to fulfill our contractual obligations, provide you with the products and services you request, deliver ordered products (including but not limited to transportation through relevant third-party service providers and customs clearance).

We also use information we obtain through the Services where we have a legitimate interest, including to support the following features and activities:

  • Create and manage your account;
  • Communicate with you about your account or transactions and send you news about features and enhancements;
  • Process claims related to our products and services and keep you informed of the status of your order;
  • Administer our promotional rewards and loyalty rewards programs;
  • Post your product reviews and manage our reviews program;
  • Optimize and customize your service experience, including providing recommendations based on your preferences;
  • To identify and authenticate you so that you can use the Services;
  • Market our products to you and provide you with promotions, including special offers, coupons, discounts and opportunities to win competitions;
  • To communicate with and manage your participation in contests, sweepstakes or surveys;
  • Respond to your requests and inquiries and provide customer support, such as through our chatbot or other customer support tools;
  • To operate, evaluate and improve our business (including developing new services; enhancing and improving our services; managing our communications; analyzing our user base and services; performing data analysis and market research; and performing accounting, auditing and other internal functions);
  • Guard against, identify and protect against fraud and other criminal activity, claims and other liabilities;
  • Comply with and enforce applicable legal requirements, relevant industry standards, and our policies, including this Privacy Policy and GreenLeaf’s Terms of Use and Compensation Program Terms of Use ; and
  • Communicate with you about changes to our policies.

In addition, we will use your contact information to send you health newsletters, emails, SMS, push notifications and in-app notifications about our products, services, sales and special offers (if you signed up to receive them without opting out). We may also use your email address to advertise our products, services, sales and special offers via Facebook and Google sites or online. For example, if you are on Facebook, you may see our ads on social media platforms, or if you are logged in to your Google account, you may be using the Google search engine, Instagram, Facebook, Gmail and the Google Display Network because these third parties match your email address to you. 

When you use our services or open our emails, we may use automated means (such as browser cookies, Flash cookies, local storage, web beacons and graphics, JavaScript, device identifiers, server logs and other technologies) to obtain certain information. The information we obtain in this way may include your device IP address, function variable names, identifiers related to your device, device and operating system type and characteristics, web browser characteristics, language preferences, clicks Flow information, your interaction with our services (such as the web pages you visit, the links you click, and the features you use), the pages that lead or refer you to our services, the date and time you access our services, and information about your use of us Additional Information about the Services. We may also receive the geographical location of your device and other information related to your location through GPS, Bluetooth, WiFi signals and other technologies to achieve some of the above purposes, such as providing you with our services. Your device may send you notifications when a service attempts to collect your highly precise geolocation.

"Cookies" are text files that a website sends to a visitor's computer or other Internet-connected device to uniquely identify the visitor's browser or to store information or settings in the browser. Cookies may be set directly by the website the user is visiting (first-party cookies), or they may be set by a domain other than the website the user is visiting (third-party cookies). "Flash cookies," also known as local shared objects, function similarly to web cookies and can personalize a user's experience on websites that use Adobe Flash Player. A "web beacon", also known as an Internet tag, element tag or clear GIF, connects a web page to a web server and its cookie and can be used to transmit information collected through cookies back to the web server. We and our third party service providers may use beacons in emails to help us track response rates, determine when our emails are accessed or forwarded, and for the other purposes described above.

For the above purposes, we may combine the information obtained about you through our website with the information obtained through our application. We may also use the information we obtain in other ways, and we will provide specific notice when we collect this information, or use it with your consent.